"As baristas, we respond to your energy. It goes both ways. If you come into the shop with a smile, we’ll greet you with one too. If you’re sullen, we’ll subconsciously match your mood. If you’re acting like you’re on crack, our hands get shaky. We’re good at reading people, and we try our best to appeal to every customer that comes in. So whenever you think your barista is being a bitch, it’s probably because you are too."
Confession #13 (via thebaristaconfessional)